At Bloomyard Flower Shop, we want your gardening experience to be as joyful as watching your first blooms appear. If any of our plants or products don’t meet your expectations, our flexible returns policy ensures we can make things right.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be in their original condition
  • Plants must show no signs of neglect or improper care
  • Original packaging should be retained where possible

Important Note: Due to their perishable nature, we cannot accept returns on the following live products:

  • Annual Bedding Plants
  • Begonia Tubers
  • Dahlia Tubers
  • Crocus Bulbs
  • Daffodil Bulbs
  • All other live plants and bulbs

For these items, please contact us immediately at [email protected] if you receive damaged or incorrect items.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request (see template below)
  2. Our garden care team will respond within 2 business days with return instructions
  3. Pack your item securely in the original packaging if possible
  4. Ship the item back to us at:
    Bloomyard Flower Shop
    3346 Turkey Pen Lane
    Columbus, US 31901
  5. Once received and inspected, we’ll process your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • For PayPal payments: refunds typically appear within 24 hours after processing
  • Exchanges will be shipped once the returned item is received

Return Request Email Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bloomyard Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of the item(s) I wish to return/exchange: – Product Name: – Reason for return/exchange: [For exchanges, please specify the replacement item you would prefer] Please advise on next steps. I understand I may need to cover return shipping costs unless this return is due to an error on your part. Thank you for your assistance in this matter. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item(s) and packaging
  • We’ll arrange for replacement or refund at no additional cost to you

For any questions about our returns policy, please don’t hesitate to contact our garden care specialists at [email protected].

Happy gardening,
The Bloomyard Flower Shop Team